Help with Orders
Made for your order. Please choose carefully.
Our made-to-order products are produced after you purchase them, using the design, size, color, and other options you select. Please take a moment to review your choices before checking out.
We want you to enjoy what you receive. If we send the wrong item, your product arrives damaged or defective, or your shipment is confirmed lost in transit, we will work with you to resolve it.
Before placing your order
Please check the product description, size chart, measurements, color, quantity, and shipping address carefully. Apparel sizing varies between brands and styles; we recommend comparing the listed measurements with a garment you already own.
Product images illustrate the design and appearance. Minor differences between screen colors and printed colors, and normal manufacturing variations, may occur. These do not excuse a material defect or an item that differs substantially from its description.
If you have a question, please contact us before ordering.
Returns and exchanges
Except where required by applicable law, we do not accept returns, exchanges, or refunds for correctly fulfilled made-to-order products because of:
- A change of mind.
- Selecting the wrong size, color, design, or other option.
- A preference about fit when the correct size was supplied and the item conforms to its description and stated measurements.
- Ordering multiple sizes or styles with the intention of returning some of them.
An incorrect size sent by us, a manufacturing defect, or a material discrepancy from the product description is an order issue—not a change-of-mind request.
Changes and cancellations
Production may begin shortly after checkout. Contact us immediately if you need to change or cancel an order. We will try to help, but a request is not confirmed until we tell you it has been accepted.
Once production begins, changes and cancellations generally cannot be accommodated, except where required by law.
Damaged, defective, incorrect, or incomplete orders
Please inspect your order promptly upon delivery.
Report shipping damage as soon as possible, preferably within 48 hours. Report incorrect items, missing items, or visible manufacturing defects within 14 days of delivery.
Use the contact information on this website and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product, the affected area, and relevant labels.
- Photographs of the packaging if shipping damage is involved.
Keep the item and packaging until we provide instructions. Please avoid washing, altering, repairing, or discarding an affected item before we can review it.
For a verified issue, we will arrange an appropriate remedy, usually a replacement at no additional charge. If replacement is unavailable or does not appropriately resolve the problem, we will provide a refund or another remedy required by law. We cover any return shipping we require for a verified defect or fulfillment error.
Prompt reporting helps us investigate and preserve carrier and production claims. These requested reporting periods do not reduce any rights you have under applicable law, including rights concerning defects discovered later.
Delayed or missing shipments
If your order has not arrived by its estimated delivery date, please check tracking and contact us promptly, preferably within 14 days after that date.
We will investigate with the carrier and production partner. A shipment running late is not automatically considered lost. If loss in transit is verified, we will arrange a replacement or refund as appropriate.
If tracking shows delivery but you cannot locate the package, please check with household members, your building’s delivery location, and the carrier. Contact us so we can investigate. A delivery scan does not automatically establish eligibility for a replacement or refund.
If we cannot ship within the promised timeframe, we will notify you and provide the delay or cancellation options required by law.
Addresses and unsuccessful deliveries
Please provide a complete, accurate address and collect packages requiring pickup.
Where permitted by law, we do not provide free replacements or refunds for delivery failures caused by an incorrect address supplied by the customer, refusal of delivery, or failure to collect a package. Additional production and shipping charges may apply if a new shipment is needed. We will explain those charges before proceeding.
If the error was ours, we will correct it at our expense.
Return authorization and refunds
Please contact us before returning anything. Do not send products to a production facility or an address printed on the package unless we specifically instruct you to do so.
Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary.
We may request additional reasonable information to verify a claim. False claims and altered evidence are not eligible for a remedy.
Your rights
This policy applies to products identified as made to order and is administered by Snidow LLC. Any separate terms for other products will be disclosed before purchase.
Nothing in this policy limits mandatory consumer rights under applicable law.
